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Riešenie sporov

Riešenie sporov
v online sálach Valhally

Spory? Vo Valhalle by sme na ne jednoducho použili starý dobrý vikingský rozhovor – zvyčajne pri hostine s medom a hrdinskými piesňami. A úprimne: presne takto ich najradšej riešime aj dnes. Napíšte nám skôr, než siahnete po ťažšom kalibri – väčšina nedorozumení sa vyjasní jednou správou.

Európska platforma OS bola ukončená

Európska platforma na online riešenie spotrebiteľských sporov (platforma OS) bola od 20. júla 2025 vypnutá. Sťažnosti už nie je možné prostredníctvom nej podávať.

1Najprv priama cesta

Ozvite sa nám, ak je s vašou objednávkou niečo v neporiadku. Naši skaldi zákazníckej podpory si každý prípad preveria a vo väčšine prípadov nájdu riešenie bez toho, aby bolo potrebné využiť oficiálne konanie o urovnaní sporu. Najrýchlejšie to vybavíte cez náš kontaktný formulár.

2Spotrebiteľské rozhodcovské orgány v EÚ

Ak sa nedohodneme, môžete sa obrátiť na uznaný orgán na mimosúdne urovnávanie spotrebiteľských sporov. Prehľad orgánov v členských štátoch EÚ, ako aj v Nórsku a na Islande poskytuje Európska komisia: consumer-redress.ec.europa.eu.

Znenie z 1. augusta 2026 Máte otázky? Kontaktujte nás

Názov	Popis	Lifetime
ADD_TO_CART	(Adobe Commerce only) Used by Google Tag Manager	1 Rok
GUEST-VIEW	Stores the Order ID that guest shoppers use to retrieve their order status. Guest orders view. Used in Orders and Returns widgets	1 Rok
LOGIN_REDIRECT	Preserves the destination page that was loading before the customer was directed to log in	1 Rok
MAGE-BANNERS-CACHE-STORAGE	(Adobe Commerce only) Stores banner content locally to improve performance	1 Rok
MAGE-MESSAGES	Tracks error messages and other notifications that are shown to the user	1 Rok
MAGE-TRANSLATION-STORAGE	Stores translated content when requested by the shopper	1 Rok
MAGE-TRANSLATION-FILE-VERSION	Tracks the version of translations in local storage	1 Rok
PRODUCT_DATA_STORAGE	Stores configuration for product data related to Recently Viewed/Compared Products	1 Rok
RECENTLY_COMPARED_PRODUCT	Stores product IDs of recently compared products	1 Rok
RECENTLY_COMPARED_PRODUCT_PREVIOUS	Stores product IDs of previously compared products for easy navigation	1 Rok
RECENTLY_VIEWED_PRODUCT	Stores product IDs of recently viewed products for easy navigation	1 Rok
RECENTLY_VIEWED_PRODUCT_PREVIOUS	Stores product IDs of recently previously viewed products for easy navigation	1 Rok
REMOVE_FROM_CART	(Adobe Commerce only) Used by Google Tag Manager	1 Rok
STF	Records the time messages are sent by the SendFriend	1 Rok
X-MAGENTO-VARY	Configuration setting that improves performance when using Varnish static content caching	1 Rok
FORM_KEY	A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery	1 Rok
MAGE-CACHE-SESSID	The value of this cookie triggers the cleanup of local cache storage	1 Rok
MAGE-CACHE-STORAGE	Local storage of visitor-specific content that enables ecommerce functions	1 Rok
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Forces local storage of specific content sections that should be invalidated	1 Rok
PERSISTENT_SHOPPING_CART	Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper	1 Rok
PRIVATE_CONTENT_VERSION	Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server	1 Rok
SECTION_DATA_IDS	Stores customer-specific information related to shopper-initiated actions, such as wish list display and checkout information	1 Rok
STORE	Tracks the specific store view/locale selected by the shopper	1 Rok
user-age-verified	User age verification	1 Rok
adv_awc	AWIN checkout tracking	1 Rok
source	AWIN checkout tracking	1 Rok
popy_attr		1 Rok

Názov

ADD_TO_CART

GUEST-VIEW

LOGIN_REDIRECT

MAGE-BANNERS-CACHE-STORAGE

MAGE-MESSAGES

MAGE-TRANSLATION-STORAGE

MAGE-TRANSLATION-FILE-VERSION

PRODUCT_DATA_STORAGE

RECENTLY_COMPARED_PRODUCT

RECENTLY_COMPARED_PRODUCT_PREVIOUS

RECENTLY_VIEWED_PRODUCT

RECENTLY_VIEWED_PRODUCT_PREVIOUS

REMOVE_FROM_CART

STF

X-MAGENTO-VARY

FORM_KEY

MAGE-CACHE-SESSID

MAGE-CACHE-STORAGE

MAGE-CACHE-STORAGE-SECTION-INVALIDATION

PERSISTENT_SHOPPING_CART

PRIVATE_CONTENT_VERSION

SECTION_DATA_IDS

STORE

user-age-verified

adv_awc

source

popy_attr

Názov	Popis	Lifetime
CUSTOMER_SEGMENT_IDS	Stores your Customer Segment ID	1 Rok
EXTERNAL_NO_CACHE	A flag that, indicates whether caching is on or off	1 Rok
FRONTEND	Your session ID on the server	1 Rok
GUEST-VIEW	Allows guests to edit their orders	1 Rok
LAST_CATEGORY	The last category you visited	1 Rok
LAST_PRODUCT	The last product you looked at	1 Rok
NEWMESSAGE	Indicates whether a new message has been received	1 Rok
NO_CACHE	Indicates whether it is allowed to use cache	1 Rok

Názov	Popis	Lifetime
MG_DNT	Allows you to restrict Adobe Commerce data collection if you have custom code to manage cookie consent on your site	1 Rok
USER_ALLOWED_SAVE_COOKIE	Used for cookie restriction mode	1 Rok
AUTHENTICATION_FLAG	Indicates if a shopper has signed in or signed out	1 Rok
DATASERVICES_CUSTOMER_ID	Indicates if a shopper has signed in or signed out	1 Rok
DATASERVICES_CUSTOMER_GROUP	Indicates a customer's group. This cookie is stored as sha1 checksum of the customer's group ID	1 Rok
DATASERVICES_CART_ID	Identifies a shopper's cart actions	1 Rok
DATASERVICES_PRODUCT_CONTEXT	Identifies a shopper's product interactions. This cookie contains the customer's unique quote ID in the system	1 Rok

Názov	Popis	Lifetime
_ga	Used by Google Analytics	1 Rok
_ga_*	Used by Google Analytics	1 Rok
_gcl_au	Used by Google Analytics	1 Rok
_tt_enable_cookie	Used by TikTok Pixel	1 Rok
_ttp	Used by TikTok Pixel	1 Rok
_fbp	Used by Facebook Pixel	1 Rok
_fbc	Used by Facebook Pixel	1 Rok

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Riešenie sporov