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Rješavanje sporova

Rješavanje sporova u
online dvoranama Valhalle

Sukobi? U Valhalli bismo radije vodili dobar stari vikinški dijalog – obično uz gozbu s medovinom i junačkim pjesmama. Iskreno rečeno: i danas to najradije rješavamo upravo na taj način. Samo nam se javi prije nego posegneš za teškom artiljerijom – većina nesporazuma nestane s jednom kratkom porukom.

EU-ova platforma za online rješavanje sporova ugašena je

Europska platforma za online alternativno rješavanje sporova (OS-platforma) ugašena je 20. srpnja 2025. Žalbe više se ne mogu podnositi putem nje.

1Najprije izravan put

Javi nam se ako s tvojom narudžbom nešto ne štima. Naši skaldi korisničke službe pregledat će svaki slučaj i u pravilu pronaći rješenje, bez potrebe za pokretanjem postupka alternativnog rješavanja spora. Najbrže se to rješava putem našeg kontaktnog obrasca.

2Tijela za alternativno rješavanje potrošačkih sporova u EU

Ako se ne dogovorimo, možeš se obratiti priznatom tijelu za alternativno rješavanje potrošačkih sporova. Pregled tijela u državama članicama EU-a, kao i u Norveškoj i Islandu, pruža Europska komisija: consumer-redress.ec.europa.eu.

Inačica od 1. kolovoza 2026. Pitanja? Na kontakt

Ime	Opis	Lifetime
ADD_TO_CART	(Adobe Commerce only) Used by Google Tag Manager	1 Godina
GUEST-VIEW	Stores the Order ID that guest shoppers use to retrieve their order status. Guest orders view. Used in Orders and Returns widgets	1 Godina
LOGIN_REDIRECT	Preserves the destination page that was loading before the customer was directed to log in	1 Godina
MAGE-BANNERS-CACHE-STORAGE	(Adobe Commerce only) Stores banner content locally to improve performance	1 Godina
MAGE-MESSAGES	Tracks error messages and other notifications that are shown to the user	1 Godina
MAGE-TRANSLATION-STORAGE	Stores translated content when requested by the shopper	1 Godina
MAGE-TRANSLATION-FILE-VERSION	Tracks the version of translations in local storage	1 Godina
PRODUCT_DATA_STORAGE	Stores configuration for product data related to Recently Viewed/Compared Products	1 Godina
RECENTLY_COMPARED_PRODUCT	Stores product IDs of recently compared products	1 Godina
RECENTLY_COMPARED_PRODUCT_PREVIOUS	Stores product IDs of previously compared products for easy navigation	1 Godina
RECENTLY_VIEWED_PRODUCT	Stores product IDs of recently viewed products for easy navigation	1 Godina
RECENTLY_VIEWED_PRODUCT_PREVIOUS	Stores product IDs of recently previously viewed products for easy navigation	1 Godina
REMOVE_FROM_CART	(Adobe Commerce only) Used by Google Tag Manager	1 Godina
STF	Records the time messages are sent by the SendFriend	1 Godina
X-MAGENTO-VARY	Configuration setting that improves performance when using Varnish static content caching	1 Godina
FORM_KEY	A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery	1 Godina
MAGE-CACHE-SESSID	The value of this cookie triggers the cleanup of local cache storage	1 Godina
MAGE-CACHE-STORAGE	Local storage of visitor-specific content that enables ecommerce functions	1 Godina
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Forces local storage of specific content sections that should be invalidated	1 Godina
PERSISTENT_SHOPPING_CART	Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper	1 Godina
PRIVATE_CONTENT_VERSION	Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server	1 Godina
SECTION_DATA_IDS	Stores customer-specific information related to shopper-initiated actions, such as wish list display and checkout information	1 Godina
STORE	Tracks the specific store view/locale selected by the shopper	1 Godina
user-age-verified	User age verification	1 Godina
adv_awc	AWIN checkout tracking	1 Godina
source	AWIN checkout tracking	1 Godina
popy_attr		1 Godina

Ime

ADD_TO_CART

GUEST-VIEW

LOGIN_REDIRECT

MAGE-BANNERS-CACHE-STORAGE

MAGE-MESSAGES

MAGE-TRANSLATION-STORAGE

MAGE-TRANSLATION-FILE-VERSION

PRODUCT_DATA_STORAGE

RECENTLY_COMPARED_PRODUCT

RECENTLY_COMPARED_PRODUCT_PREVIOUS

RECENTLY_VIEWED_PRODUCT

RECENTLY_VIEWED_PRODUCT_PREVIOUS

REMOVE_FROM_CART

STF

X-MAGENTO-VARY

FORM_KEY

MAGE-CACHE-SESSID

MAGE-CACHE-STORAGE

MAGE-CACHE-STORAGE-SECTION-INVALIDATION

PERSISTENT_SHOPPING_CART

PRIVATE_CONTENT_VERSION

SECTION_DATA_IDS

STORE

user-age-verified

adv_awc

source

popy_attr

Ime	Opis	Lifetime
CUSTOMER_SEGMENT_IDS	Stores your Customer Segment ID	1 Godina
EXTERNAL_NO_CACHE	A flag that, indicates whether caching is on or off	1 Godina
FRONTEND	Your session ID on the server	1 Godina
GUEST-VIEW	Allows guests to edit their orders	1 Godina
LAST_CATEGORY	The last category you visited	1 Godina
LAST_PRODUCT	The last product you looked at	1 Godina
NEWMESSAGE	Indicates whether a new message has been received	1 Godina
NO_CACHE	Indicates whether it is allowed to use cache	1 Godina

Ime	Opis	Lifetime
MG_DNT	Allows you to restrict Adobe Commerce data collection if you have custom code to manage cookie consent on your site	1 Godina
USER_ALLOWED_SAVE_COOKIE	Used for cookie restriction mode	1 Godina
AUTHENTICATION_FLAG	Indicates if a shopper has signed in or signed out	1 Godina
DATASERVICES_CUSTOMER_ID	Indicates if a shopper has signed in or signed out	1 Godina
DATASERVICES_CUSTOMER_GROUP	Indicates a customer's group. This cookie is stored as sha1 checksum of the customer's group ID	1 Godina
DATASERVICES_CART_ID	Identifies a shopper's cart actions	1 Godina
DATASERVICES_PRODUCT_CONTEXT	Identifies a shopper's product interactions. This cookie contains the customer's unique quote ID in the system	1 Godina

Ime	Opis	Lifetime
_ga	Used by Google Analytics	1 Godina
_ga_*	Used by Google Analytics	1 Godina
_gcl_au	Used by Google Analytics	1 Godina
_tt_enable_cookie	Used by TikTok Pixel	1 Godina
_ttp	Used by TikTok Pixel	1 Godina
_fbp	Used by Facebook Pixel	1 Godina
_fbc	Used by Facebook Pixel	1 Godina

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Rješavanje sporova